Shipping policy

Shipping Policy

Last updated: 2025-06-01

Shipping terms for Our Store (Our Store LLC) covering apparel orders in the United States and selected international destinations.

Processing time

Processing window: 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email when your order is placed and a shipping notification with tracking when your garments ship.

Delivery time

Delivery estimate: 3-5 business days. Delivery times are estimates only and may vary due to carrier delays, customs, or remote locations.

Packaging

Apparel is packed to reduce damage and creasing during transit.

Shipping costs

Free standard shipping on all orders. No minimum purchase is required.

Customs, duties, and taxes

For international orders, import duties, taxes, and customs fees (if applicable) are the responsibility of the customer unless otherwise stated at checkout.

Lost or delayed packages

For loss or major delay claims, Contact us at support@example.com within 30 days of the ship date.

Contact

Email: support@example.com
Phone: +1 (555) 000-0000
Address: 100 Main Street, Suite 1, New York, NY 10001, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM (US Central Time)